FAQs
General Questions
What makes Ageless Center different from other medspas?
Ageless Center has been transforming lives for over 40 years. Our proven weight loss programs have helped thousands of patients lose 50, 100, or even 125 pounds through a model based on accountability, coaching, and results-driven care.
For our medspa clients, we offer exceptional value with highly skilled practitioners who provide outstanding aesthetic treatments in a welcoming and professional environment.
Where are you located?
We have locations in Lexington, Louisville, and London, Kentucky.
Do I need a consultation before booking a treatment?
A consultation is recommended, especially if you’re new to a treatment. This helps us understand your goals and customize your plan. If you’ve had a treatment with us within the last three months, a consultation may not be necessary.
How do I schedule an appointment?
You can schedule an appointment by calling us, texting us, using our contact form or contacting us on our social media channels.
Is there an age requirement for treatments?
Yes, all treatments require patients to be 18 years or older.
What should I expect during my first visit?
Expect a warm, friendly environment with a fun and knowledgeable staff. We take the time to understand your needs and recommend the best treatment plan for you.
Do I need to bring anything to my first appointment?
Just bring a smile! If you’re a new patient, we will email you paperwork and recommend completing it before your appointment. If you have recent lab work, bring that as well.
Cost & Payment Questions
Do you accept insurance for any of your services?
We do not accept insurance, but we provide forms that allow you to file a claim with your insurance company if applicable.
What payment options do you offer?
We accept credit cards, cash, and checks. We also offer financing options for qualifying patients.
Do you have financing or payment plans available?
Yes, we offer financing options. Contact us to learn more about available plans.
Can I use HSA or FSA funds to pay for treatments?
Yes, we accept HSA and FSA payments for eligible treatments.
Are prices the same at all Ageless Center locations?
Yes, pricing is consistent across all our locations.
Do you offer specials or package deals?
Yes, please check our Monthly Specials page or contact us for further inquiries.
Appointments & Care Access
How far in advance should I book my appointment?
For medspa treatments, we recommend booking one week in advance. For weight loss consultations, appointments are usually available within 2–3 days.
Do you offer same-day or walk-in appointments?
For some services, we do offer same-day appointments, but availability is limited. Please contact us to check availability.
What is your cancellation and rescheduling policy?
If you need to cancel or reschedule, please call us at least 24 hours in advance.
Can I book multiple treatments in one visit?
Absolutely! We encourage scheduling multiple treatments in the same visit for convenience.
Can I bring someone with me to my appointment?
Yes, you are welcome to bring a guest.
Can I bring my child with me to an appointment?
Yes, children are welcome, but we ask that they remain supervised during your appointment.
Facility & Experience
What safety and hygiene protocols do you follow?
We adhere to strict OSHA safety protocols and follow industry best practices for sanitation, sterilization, and patient safety. Our team is trained to handle bloodborne pathogens and emergency response situations.
What qualifications and training do your providers have?
All of our providers are highly trained and certified in the treatments they perform. They receive ongoing education throughout the year to stay at the forefront of aesthetic and wellness care.
Do you have private treatment rooms?
Yes, all treatments are performed in private rooms to ensure your comfort and privacy.
Do you offer virtual consultations?
At this time, we do not offer virtual consultations, but we are considering adding this service in the future
Miscellaneous Patient Concerns
Do you offer treatments for men as well as women?
Yes! We provide a range of wellness and aesthetic treatments tailored for both men and women.
Are your treatments safe for pregnant or breastfeeding women?
Not all treatments are safe during pregnancy or breastfeeding. Please contact us to discuss your options.
Do you offer gift certificates or referral incentives?
Yes! We offer gift certificates and have a referral program. Contact us for details.
What happens if I have a reaction to a treatment?
If you experience a reaction, please contact us immediately to determine the ideal next steps.
How do I contact Ageless Center if I have questions?
You can call or text us anytime. We also respond to inquiries via our contact form and social media channels.
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